Literaturnachweis - Detailanzeige
| Autor/inn/en | Patel, Ameeta; Reinsch, Lamar |
|---|---|
| Titel | Companies Can Apologize: Corporate Apologies and Legal Liability. |
| Quelle | In: Business Communication Quarterly, 66 (2003) 1, S.9-25 |
| Sprache | englisch |
| Dokumenttyp | gedruckt; Zeitschriftenaufsatz |
| ISSN | 1080-5699 |
| Schlagwörter | Stellungnahme; Business Communication; Business Education; Crisis Management; Higher Education; Legal Responsibility |
| Abstract | Indicates that apologies generally do not constitute evidence of guilt and that, in fact, they sometimes have positive consequences for the apologist. Suggests that persons who practice (or teach) crisis communication should avoid the mistake of relying on an over-simplified and inaccurate understanding of the legal issues surrounding corporate apologies. Acknowledges and discusses at least three sorts of complexities involved in apologies. (SG) |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2004/1/01 |
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