Information Desk Assistants' Manual.

Autor/inn/en	Bombeld, Madeleine; Crowe, Kathryn Moore
Institution	North Carolina Univ., Greensboro.
Titel	Information Desk Assistants' Manual.
Quelle	(1991), (48 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Monographie
Schlagwörter	Leitfaden; Academic Libraries; Higher Education; Information Seeking; Interlibrary Loans; Library Collections; Library Personnel; Online Catalogs; Optical Data Disks; Policy; Reference Materials; Reference Services + Suchen Sie Ihr Suchwort? College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Hochschulbildung; Hochschulsystem; Hochschulwesen; Informationserschließung; Online catalog; Online catalogue; Online catalogues; Online-Katalog; Politik; Literaturnachweis; Literaturdienst
Abstract	The purpose of this manual is to acquaint desk assistants (whose two major functions are to provide information and to instruct patrons how to use library materials) with the services, policies, and procedures of the Reference Department and Jackson Library at the University of North Carolina, Greensboro. Information is presented about: their responsibilities; reference techniques; performance evaluation; policies and procedures; the departmental goals and objectives; staff and librarian responsibilities; the department's organization chart; the general reference collection and the indexes/abstracts area; online catalog information; CD-ROM use policy; interlibrary loan; telephone procedures; use of the reference clipboard; the reference drawer; computer searches; bibliographies and guides; and library tours. Sample library forms accompany many of these descriptions. Also included are a series of library information sheets which summarize general library information and present information about borrowing library material; microforms; special collections/university archives; handicapped access and services; "Visualtek," the low vision aid; and the serials department and periodicals. (MAB)
Erfasst von	ERIC (Education Resources Information Center), Washington, DC