E-Service Quality in Higher Education and Frequency of Use of the Service

Autor/inn/en	Kim-Soon, Ng; Rahman, Abd; Ahmed, Muhudin
Titel	E-Service Quality in Higher Education and Frequency of Use of the Service
Quelle	In: International Education Studies, 7 (2014) 3, S.1-10 (10 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1913-9020
Schlagwörter	Foreign Countries; Higher Education; Electronic Learning; Educational Quality; Educational Technology; College Students; Management Systems; Student Personnel Services; Use Studies; Regression (Statistics); Online Systems; Questionnaires; Factor Analysis; Malaysia + Suchen Sie Ihr Suchwort? Ausland; Hochschulbildung; Hochschulsystem; Hochschulwesen; Quality of education; Bildungsqualität; Unterrichtsmedien; Collegestudent; Benutzerschulung; Regression; Regressionsanalyse; Online; Fragebogen; Faktorenanalyse
Abstract	Universities have been at the forefront of online service provision. Regular evaluations and appraisals of its e-services provided to students are regularly improvised to keep pace with the rapid changes of learning technology and competitiveness of its services provided. There is a dread of research works investigating e-service quality supporting learning, research and communication and how it is related to student's frequency of use from various sources of e-service provided to students. Data were collected from 210 students through questionnaire surveys through a structured random sampling method and analyzed statistically. The dimensions for frequency of use of e-service are from learning and research, administration, coordination, evaluation and contents storage sources. This research work has developed a single dimension comprising six elements to measure the quality of e-service in higher education namely in areas of learning, research and communication support. These elements are: 1) e-service is always available, 2) overall it is very convenience to use, 3) the user interface has a well organized appearance, 4) makes it easy to find what is needed, 5) the e-service has met needs and experience, and 6) e-service assures schedule flexibility. This study has also provided empirical evidence that there are relationships between the level and frequency in the use of e-service quality supporting learning, research and communication. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01