Literaturnachweis - Detailanzeige
| Autor/in | Zhang, Jianchuan |
|---|---|
| Titel | Towards a Citizen-Centered E-Government: Exploring Citizens' Satisfaction with E-Government in China |
| Quelle | (2013), (282 Seiten)
PDF als Volltext Ph.D. Dissertation, Northern Illinois University |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Monographie |
| ISBN | 978-1-3034-3818-9 |
| Schlagwörter | Hochschulschrift; Dissertation; Foreign Countries; Participant Satisfaction; Private Sector; Expectation; Information Management; Information Systems; Attitudes; Information Seeking; Justice; Information Technology; Participation; Web Sites; China |
| Abstract | E-government research has been practical and utilitarian, lacking theoretical concerns. Based on the literature of customer satisfaction with private-sector services, citizen/user satisfaction with public services, and information systems management, this study systematically investigates the following factors and their effects on citizen satisfaction with e-government: e-government use, perceived performance, expectations prior to use, disconfirmed expectations, and procedural justice. In contrast to previous scholarly works that narrowly focus on government websites, this study understands e-government from a multiple-channel and multiple-application perspective. Therefore, this study explores the satisfaction determination process in three areas of e-government applications: e-information (seeking online information), e-transaction (conducting online transactions), and e-participation (engaging in online participation). A relevant research topic this study aims to examine is whether the determinants constantly apply across different e-government applications. Theoretical and practical implications are discussed based on the findings. This study intends to make a contribution to building a more citizen-centric e-government. As both online and offline public services coexist today, this study may also facilitate an integrative understanding of citizen satisfaction formation with public-sector services. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com/en-US/products/dissertations/individuals.shtml.] (As Provided). |
| Anmerkungen | ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site: http://www.proquest.com/en-US/products/dissertations/individuals.shtml |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2020/1/01 |
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