From a Distance: Robust Reference Service via Instant Messaging

Autor/inn/en	Meulemans, Yvonne Nalani; Carr, Allison; Ly, Pearl
Titel	From a Distance: Robust Reference Service via Instant Messaging
Quelle	In: Journal of Library & Information Services In Distance Learning, 4 (2010) 1-2, S.3-17 (15 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1533-290X
Schlagwörter	User Satisfaction (Information); Academic Libraries; Reference Services; Synchronous Communication; Librarians; Distance Education; Higher Education; Information Literacy; College Students; Surveys; Users (Information); Evaluation; California; United States + Suchen Sie Ihr Suchwort? Benutzerfreundlichkeit; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Literaturdienst; Librarian; Bibliothekar; Bibliothekarin; Distance study; Distance learning; Fernunterricht; Hochschulbildung; Hochschulsystem; Hochschulwesen; Informationskompetenz; Collegestudent; Survey; Umfrage; Befragung; Benutzerprofil; Nutzer; Evaluierung; Kalifornien; USA
Abstract	Reference service via instant messaging (IM) has significant potential to benefit distance learners. There has been wide experimentation with IM to expand reference services in libraries across the US, with mixed results. Concern has been expressed that IM cannot provide the same reference experience as face-to-face interactions. One academic library, California State University, San Marcos (CSUSM) has provided local reference service via IM since 2007 and the authors will present evidence that IM can provide distance learners, as well as other library users, with greater access to librarians, while fostering high user satisfaction. (Contains 5 figures.) (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10