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Autor/inn/en | Cottrell, Janet R.; Eisenberg, Michael B. |
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Titel | Applying an Information Problem-Solving Model to Academic Reference Work: Findings and Implications. |
Quelle | In: College & Research Libraries, 62 (2001) 4, S.334-47 |
Sprache | englisch |
Dokumenttyp | gedruckt; Zeitschriftenaufsatz |
ISSN | 0010-0870 |
Schlagwörter | Academic Libraries; Data Analysis; Higher Education; Information Retrieval; Information Seeking; Information Services; Library Services; Models; Problem Solving; Reference Services College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Auswertung; Hochschulbildung; Hochschulsystem; Hochschulwesen; Informationserschließung; Informationstätigkeit; Bibliotheksarbeit; Analogiemodell; Problemlösen; Literaturdienst |
Abstract | Examines the usefulness of the Eisenberg-Berkowitz Information Problem-Solving model as a categorization for academic reference encounters. Major trends in the data include a high proportion of questions about location and access of sources, lack of synthesis or production activities, and consistent presence of system problems that impede the information-seeking process. (AEF) |
Erfasst von | ERIC (Education Resources Information Center), Washington, DC |