Literaturnachweis - Detailanzeige
Autor/inn/en | Calvert, Philip J.; Hernon, Peter |
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Titel | Surveying Service Quality within University Libraries. |
Quelle | In: Journal of Academic Librarianship, 23 (1997) 5, S.408-15Infoseite zur Zeitschrift |
Sprache | englisch |
Dokumenttyp | gedruckt; Zeitschriftenaufsatz |
ISSN | 0099-1333 |
Schlagwörter | Academic Libraries; Evaluation Criteria; Foreign Countries; Higher Education; Information Services; Library Research; Library Services; Program Effectiveness; Quality Control; Questionnaires; Reference Services; New Zealand |
Abstract | Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF) |
Erfasst von | ERIC (Education Resources Information Center), Washington, DC |