Literaturnachweis - Detailanzeige
Autor/in | Hulbert, Doris |
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Titel | Assertive Management in Libraries. |
Quelle | In: Journal of Academic Librarianship, 16 (1990) 3, S.158-62Infoseite zur Zeitschrift |
Sprache | englisch |
Dokumenttyp | gedruckt; Zeitschriftenaufsatz |
ISSN | 0099-1333 |
Schlagwörter | Leitfaden; Stellungnahme; Academic Libraries; Administrative Principles; Assertiveness; Conflict Resolution; Higher Education; Library Administration |
Abstract | Recommends and describes assertive management techniques for dealing with conflicts or problems in libraries: (1) listening to understand problems; (2) stating expectations clearly; (3) focusing attention on the real issue; (4) explaining situational givens; (5) compromising/negotiating when possible; (6) being persistent and patient; (7) giving positive recognition; and (8) offering effective criticism. (15 references) (MES) |
Erfasst von | ERIC (Education Resources Information Center), Washington, DC |