Benchmarking and Its Relevance to the Library and Information Sector. Interim Findings of "Best Practice Benchmarking in the Library and Information Sector," a British Library Research and Development Department Project.

Autor/inn/en	Kinnell, Margaret; Garrod, Penny
Titel	Benchmarking and Its Relevance to the Library and Information Sector. Interim Findings of "Best Practice Benchmarking in the Library and Information Sector," a British Library Research and Development Department Project.
Quelle	(1995), (15 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Monographie
Schlagwörter	Academic Libraries; Benchmarking; Business; Evaluation Methods; Foreign Countries; Higher Education; Information Services; Library Policy; Library Surveys; Organizational Development; Private Sector; Program Effectiveness; Quality Control; Research Methodology; Total Quality Management; User Satisfaction (Information) + Suchen Sie Ihr Suchwort? College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Business studies; Wirtschaft; Betriebswirtschaft; Ausland; Hochschulbildung; Hochschulsystem; Hochschulwesen; Informationstätigkeit; Organisationsentwicklung; Privater Sektor; Qualitätskontrolle; Research method; Forschungsmethode; Quality management; Qualitätsmanagement; Benutzerfreundlichkeit
Abstract	This British Library Research and Development Department study assesses current activities and attitudes toward quality management in library and information services (LIS) in the academic sector as well as the commercial/industrial sector. Definitions and types of benchmarking are described, and the relevance of benchmarking to LIS is evaluated. Study methodology and interim findings of the ongoing project are detailed. A survey found that the 53% of respondents have no formal policy on quality. While benchmarking is used by only 7% of respondents, 81% utilize user feedback is utilized to measure and evaluate performance. Examples of current practice reveal the problems faced by LIS in both the academic and commercial sectors. Benchmarking is a "quality" tool which should form part of an overall quality program aimed at improving services. Quality management is considered beneficial to the library and information sector, but a model suiting the exact needs of the sector has not yet been identified. Appendices include study methodology; definitions; procedure; types of benchmarking; relevance; graphical representation of survey responses; how quality policies are communicated to LIS staff; the European Model for Total Quality; and future publication information. (Contains 12 references.) (SWC)
Erfasst von	ERIC (Education Resources Information Center), Washington, DC