Should We Yak Back? Information Seeking among Yik Yak Users on a University Campus

Autor/in	Price, Elizabeth
Titel	Should We Yak Back? Information Seeking among Yik Yak Users on a University Campus
Quelle	In: College & Research Libraries, 79 (2018) 2, S.200-221 (22 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0010-0870
Schlagwörter	Information Seeking; Academic Libraries; Social Networks; Reference Services; Electronic Mail; Handheld Devices; Campuses; Library Services; Classification; Library Development; Qualitative Research; Statistical Analysis; College Students; Kentucky + Suchen Sie Ihr Suchwort? Informationserschließung; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Social network; Soziales Netzwerk; Literaturdienst; Elektronischer Briefkasten; Bibliotheksarbeit; Classification system; Klassifikation; Klassifikationssystem; Bibliotheksplanung; Qualitative Forschung; Statistische Analyse; Collegestudent
Abstract	Academic librarians have embraced tools such as e-mail or chat that allow them to deliver reference services virtually, but not many studies have advocated for using social networking sites (SNS) as a medium for answering user questions. Even as reference departments field fewer questions requiring in-depth resources or responses, librarians have not consistently examined how SNS might be employed for simple informational inquiries from university students who already view those sites as information-seeking tools. One such SNS is Yik Yak, a mobile app launched in 2013 that allows users to pose anonymous questions in a limited geographic range, such as a college or university campus. This study is an exploratory analysis of the postings on Yik Yak in the geographic area of a four-year, regional public institution during the 2015-2016 academic year. It argues that libraries should be more intentional about monitoring emerging information ecosystems such as Yik Yak to share their knowledge with users and to identify potential issues with library services. (As Provided).
Anmerkungen	Association of College and Research Libraries. 50 East Huron Street, Chicago, IL 60611. e-mail: acrl@ala.org; Web site: http://crl.acrl.org
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01