Divergent Perspectives on Language-Discordant Mobile Medical Professionals' Communication with Colleagues: An Exploratory Study

Autor/inn/en	Gasiorek, Jessica; van de Poel, Kris
Titel	Divergent Perspectives on Language-Discordant Mobile Medical Professionals' Communication with Colleagues: An Exploratory Study
Quelle	In: Journal of Applied Communication Research, 40 (2012) 4, S.368-383 (16 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0090-9882
DOI	10.1080/00909882.2012.712708
Schlagwörter	Foreign Countries; Communication Skills; Nonverbal Communication; Patients; English (Second Language); Behavior Standards; Social Behavior; Semi Structured Interviews; Questionnaires; Interpersonal Communication; Physicians; Belgium; Denmark; Germany; Italy; Sweden + Suchen Sie Ihr Suchwort? Ausland; Kommunikationsstil; Non-verbal communication; Nonverbale Kommunikation; Patient; English as second language; English; Second Language; Englisch als Zweitsprache; Social behaviour; Soziales Verhalten; Fragebogen; Interpersonale Kommunikation; Physician; Doctor; Arzt; Belgien; Dänemark; Deutschland; Italien; Schweden
Abstract	Little is known about how language-discordant mobile medical professionals (MMPs), defined as doctors who work in foreign countries, cultures, and languages, interact with their colleagues. The number of MMPs around the world is growing, and their interactions with colleagues have direct consequences for both patients' health and their own professional success. We examine the communication of MMPs in five Western European countries from the perspective of MMPs themselves (n=134) and that of their (native) colleagues (n=54). Participants agreed that MMPs could use additional training related to everyday medical language, fluency, idioms, pronunciation, humor, and local dialects. Beyond this, however, assessments diverged: MMPs generally felt confident in their communication skills (and thought others saw them as competent), but their colleagues reported a number of concerns including difficulty with small talk, nonverbal communication, and observance of (related) local cultural norms. We propose that communication training programs targeting MMPs should specifically address communication with colleagues, and should include instruction about language-related issues, and explicit discussion of local cultural norms and expectations. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10