Benchmarking Operations to Promote Learning: An Internal Supply Chain Perspective

Autor/inn/en	Benton, Helen; Binder, Mario; Egel-Hess, Wolfgang
Titel	Benchmarking Operations to Promote Learning: An Internal Supply Chain Perspective
Quelle	In: International Journal of Learning and Change, 2 (2007) 2, S.145-169 (25 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1740-2875
DOI	10.1504/IJLC.2007.015507
Schlagwörter	Foreign Countries; Workplace Learning; Benchmarking; Supply and Demand; Information Management; Chemistry; Industry; Organizational Communication; Knowledge Management; Learning Theories; Germany + Suchen Sie Ihr Suchwort? Ausland; Bedarfsplanung; Procurement of information; Informationsbeschaffung; Chemie; Industrie; Wissensmanagement; Learning theory; Lerntheorie; Deutschland
Abstract	Despite the widespread discussion of organisational learning, there is little scholarly contribution on promoting learning through the practical application of management tools. This is especially true in a complex internal supply chain context of an organisation. This paper seeks to address this gap by exploring and analysing the capability of the benchmarking tool to promote learning in the internal supply chain context of a large organisation. A longitudinal in-depth case study of a project that benchmarked the filling and packing internal supply chain with its internal and external interfaces was conducted within the German chemical company BASF. Four key management areas were identified to facilitate learning during a benchmarking project: knowledge management, change management, project management, and leadership. This research proposes a set of propositions combining benchmarking and learning within the context of internal supply chains that are grounded in the empirical data and the extant learning theory. (Contains 4 tables and 3 figures.) (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10