Literaturnachweis - Detailanzeige
| Autor/inn/en | Dodd, Alexander; Kramer, Amanda; Zumbrun, Emily A.; Lowe, Randall A. |
|---|---|
| Titel | Learning to Think Like a Patron: Improving User Experience, E-Resources Management, and Departmental Outcomes beyond COVID-19 |
| Quelle | In: Journal of Electronic Resources Librarianship, 34 (2022) 1, S.64-74 (11 Seiten)
PDF als Volltext |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 1941-126X |
| DOI | 10.1080/1941126X.2022.2028442 |
| Schlagwörter | Academic Libraries; Pandemics; COVID-19; User Satisfaction (Information); Users (Information); Library Services; Library Materials; Cooperation; Departments; Barriers; Emergency Programs; Work Environment; Maryland |
| Abstract | Two years after the onset of the COVID-19 health pandemic, electronic resources librarians are assessing how the work in their libraries has changed and determining if certain modifications made to services and workflow processes are, in fact, transformational. The authors detail how service changes and telework during the pandemic affected e-resources workflows and interdepartmental collaboration in two academic libraries, and how these experiences will have an effect in improving their organizational cultures and the patron experience moving forward. (As Provided). |
| Anmerkungen | Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2024/1/01 |
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