E-Resources Troubleshooting and User Support at a Primarily Distance Learning/Online Higher Education Institution: Current Practice and Future Considerations

Autor/in	Coogan, John F.
Titel	E-Resources Troubleshooting and User Support at a Primarily Distance Learning/Online Higher Education Institution: Current Practice and Future Considerations
Quelle	In: Journal of Electronic Resources Librarianship, 31 (2019) 3, S.180-188 (9 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1941-126X
DOI	10.1080/1941126X.2019.1635400
Schlagwörter	Access to Information; Users (Information); Information Management; Technical Support; Troubleshooting; Distance Education; Academic Libraries; Electronic Libraries; Web Sites; Universities; Nontraditional Students; Computer Mediated Communication; Computer Security; Maryland + Suchen Sie Ihr Suchwort? Benutzerprofil; Nutzer; Procurement of information; Informationsbeschaffung; Störfall; Distance study; Distance learning; Fernunterricht; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Digitale Bibliothek; Elektronische Bibliothek; Web-Design; Computerkonferenz; Computervirus; Computersicherheit
Abstract	Resolving user access issues is inherent in managing electronic resources in libraries. The University of Maryland University College (UMUC) Library, situated within a predominantly distance learning-centered institution, has developed a series of web-based technical help pages to facilitate resolution of typical issues reported by its approximately 80,000 students located worldwide. The author details the types of support resources the library makes available to its users and discusses new technologies that may improve authentication, identity management, and communication with users. (As Provided).
Anmerkungen	Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01