Literaturnachweis - Detailanzeige
| Autor/in | McCaffrey, Ciara |
|---|---|
| Titel | Transforming the University Library One Step at a Time: A Ten Year LibQUAL + Review |
| Quelle | In: New Review of Academic Librarianship, 25 (2019) 1, S.59-75 (17 Seiten)
PDF als Volltext |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 1361-4533 |
| DOI | 10.1080/13614533.2018.1511438 |
| Schlagwörter | Foreign Countries; Academic Libraries; Organizational Change; Library Administration; Library Services; Library Materials; Library Facilities; User Satisfaction (Information); Universities; Ireland |
| Abstract | University libraries are going through a period of enormous transformation and have been for some time. This study considers ten years of both incremental and transformational change at the University of Limerick (UL) Library in Ireland. In the last decade library services, staffing, collections, and spaces underwent great changes, in line with international trends. Retrospective analysis of LibQUAL + survey data from 2007 to 2016 was conducted to explore how users responded to these changes and to their gradually transforming library. This study outlines the many changes that occurred in the library over the course of ten years and found that satisfaction levels steadily increased in tandem through a systematic step-by-step approach to driving continuous improvement and managing change. The data tells a compelling story of a library where staffing, services, collections, and spaces transformed and where readers' perceptions of the quality of library services significantly improved. (As Provided). |
| Anmerkungen | Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2020/1/01 |
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