A Study on Communication Breakdowns: Sources of Misunderstanding in a Cross-Cultural Setting

Autor/inn/en	Korkut, Perihan; Dolmaci, Mustafa; Karaca, Burcu
Titel	A Study on Communication Breakdowns: Sources of Misunderstanding in a Cross-Cultural Setting
Quelle	In: Eurasian Journal of Educational Research, (2018) 78, S.139-158 (20 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Zusatzinformation	ORCID (Korkut, Perihan) ORCID (Dolmaci, Mustafa) ORCID (Karaca, Burcu)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1302-597X
Schlagwörter	Foreign Countries; Undergraduate Students; Foreign Students; Intercultural Communication; Communication Problems; Cultural Differences; Cultural Awareness; Student Exchange Programs; Misconceptions; Nonverbal Communication; Student Attitudes; Turkey + Suchen Sie Ihr Suchwort? Ausland; Interkulturelle Kommunikation; Kommunikationsbarriere; Kultureller Unterschied; Cultural identity; Kulturelle Identität; Schüleraustausch; Missverständnis; Non-verbal communication; Nonverbale Kommunikation; Schülerverhalten; Türkei
Abstract	The Erasmus exchange program has a positive influence on students' intercultural awareness since they find the chance to meet other cultures. Despite high levels of proficiency, there may still be misunderstandings between students of different cultures. As a consequence, the Erasmus program might not achieve its pluriculturalism aim. Purpose of the Study: This study aimed to find out what kind of communicational problems -if any- stemmed from cultural differences in the interactions of Erasmus students with the Turkish students in an undergraduate education context. Method: The data was collected from 69 participants: 39 Turkish students attending three different universities in Turkey and 30 Erasmus students coming from seven different countries. Findings: The answers were clustered in three main themes; the quality of communication; common areas of misunderstanding; and perceptions of each other. Turkish students perceived a better quality of communication with the visiting students. The eye contact patterns of the visiting students and Turkish students caused misunderstanding. As for pragmatics, inviting and offering procedures w ere the main sources of misunderstanding. Visiting students perceived Turkish people as helpful and benevolent, sometimes to the point of being pushy or too protectionist. Turkish people, on the other hand, tended to describe visiting students as individualistic and "free-spirited" people. Implications for Research and Practice: University courses can help students engage in awareness raising activities, and provide more orientation at the onset of exchange terms. Further studies are needed to investigate other potential areas of miscommunication, and with a more representative sample of cultures. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01