Learning from Errors: Critical Incident Reporting in Nursing

Autor/inn/en	Gartmeier, Martin; Ottl, Eva; Bauer, Johannes; Berberat, Pascal Oliver
Titel	Learning from Errors: Critical Incident Reporting in Nursing
Quelle	In: Journal of Workplace Learning, 29 (2017) 5, S.339-352 (14 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1366-5626
DOI	10.1108/JWL-01-2017-0011
Schlagwörter	Foreign Countries; Error Patterns; Error Correction; Critical Incidents Method; Nursing; Nurses; Workplace Learning; Informal Education; Longitudinal Studies; Hospitals; Correlation; Multivariate Analysis; Cost Effectiveness; Predictor Variables; Questionnaires; Attitudes; Germany + Suchen Sie Ihr Suchwort? Ausland; Fehlertyp; Korrektur; Krankenpflege; Informelle Bildung; Nichtformale Bildung; Longitudinal study; Longitudinal method; Longitudinal methods; Längsschnittuntersuchung; Krankengymnast; Krankenhaus; Korrelation; Multivariate Analyse; Kosten-Nutzen-Analyse; Kosten-Nutzen-Denken; Prädiktor; Fragebogen; Attitude; Einstellung; Verhalten; Deutschland
Abstract	Purpose: The purpose of this paper is to conceptualize error reporting as a strategy for informal workplace learning and investigate nurses' error reporting cost/benefit evaluations and associated behaviors. Design/methodology/approach: A longitudinal survey study was carried out in a hospital setting with two measurements (time 1 [t1]: implementation of a critical incident reporting (CIR) system; t2: three months after t1). Correlational and hierarchical cluster analyses were used to interpret the data. Findings: Positive cost-benefit correlations and negative cross-correlations were found, with no substantial changes over time. "Reporters" and "learners" were differentiated regarding error-reporting behaviors. Cost-benefit perceptions predicted membership in the "reporters" group; perception of effort costs negatively predicted an error-reporting preference. Research limitations/implications: This study was limited, in that only a questionnaire was used to collect data. Practical implications: Stressing the benefits of CIR systems should contribute to reducing employees' perception of reporting costs; thus, ease of use is a critical factor in CIR system use. Originality/value: The study empirically probes a well-established theoretical model, and various ideas for further research are suggested. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01