Internet Banking Adoption: Case of Lithuania and Latvia

Autor/inn/en	Gaile-Sarkane, Elina; Jureviciene, Diva; Skvarciany, Viktorija; Iljins, Juris
Titel	Internet Banking Adoption: Case of Lithuania and Latvia
Quelle	In: International Journal of Learning and Change, 9 (2017) 1, S.46-58 (13 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1740-2875
Schlagwörter	Banking; Internet; Surveys; Correlation; Regression (Statistics); Foreign Countries; Risk; Web Sites; Models; Intention; Corporations; Trust (Psychology); Design; Latvia; Lithuania + Suchen Sie Ihr Suchwort? Bankgeschäft; Survey; Umfrage; Befragung; Korrelation; Regression; Regressionsanalyse; Ausland; Risiko; Web-Design; Analogiemodell; Unternehmen; Lettland; Litauen
Abstract	The banking sector has developed and extended usage of different services at a distance using the internet in the last decade. Internet-based banking services dominate over other historically provided alternatives. This paper explores the adoption of internet banking in Lithuania and Latvia. Internet banking success model was developed based on four main factors--ease of use, perceived risk, trust, and perceived usefulness. A survey of Lithuanian and Latvian respondents was carried out. Correlation and regression analysis was used to determine which factors influence intention to use internet banking. The results showed that the most important in both countries is perceived risk, which has a positive direct impact. Moreover, two additional factors were distinguished and analysed in the study, they are website design and customers' satisfaction with e-banking services. Limitation of the study is the respondents--they were individuals, thus the results do not reflect companies' intention to use e-banking system. (As Provided).
Anmerkungen	Inderscience Publishers. World Trade Centre Building II 29 route de Pre-Bois Case Postale 856 CH-1215, Geneva 15, Switzerland. Fax: +44-1234-240515; e-mail: editor@inderscience.com; Web site: http://www.inderscience.com
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01