How Telephone Interviewers' Responsiveness Impacts Their Success

Autor/in	Broome, Jessica
Titel	How Telephone Interviewers' Responsiveness Impacts Their Success
Quelle	In: Field Methods, 27 (2015) 1, S.66-81 (16 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1525-822X
DOI	10.1177/1525822X14531477
Schlagwörter	Telephone Surveys; Interviews; Response Rates (Questionnaires); Behavior; Feedback (Response); Speech; Incidence; Classification; Michigan + Suchen Sie Ihr Suchwort? Telephone interview; Telefoninterview; Interviewing; Interviewtechnik; Antwortkontrolle; Speaking; Sprechen; Vorkommen; Classification system; Klassifikation; Klassifikationssystem
Abstract	Growing rates of nonresponse to telephone surveys can contribute to nonresponse error, and interviewers contribute differentially to nonresponse. Why do some telephone interviewers have better response rates than others? This study uncovered a critical behavior of successful telephone interviewers over the course of introductions: responsive feedback. Using detailed coding of telephone introductions, I explored interviewers' speech. Interviewers were most responsive to answerers in contacts that resulted in deferrals and least responsive in refusals. Practical applications for telephone interviewer training are discussed. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01