Literaturnachweis - Detailanzeige
| Autor/inn/en | Laitinen, Ilpo; Stenvall, Jari |
|---|---|
| Titel | Entering the Era of Third Generation Services: A Comparative Study of Reforms in Social and Health Care Services |
| Quelle | In: Journal of Adult and Continuing Education, 22 (2016) 1, S.68-87 (20 Seiten)Infoseite zur Zeitschrift
PDF als Volltext |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 1477-9714 |
| DOI | 10.1177/1477971416628725 |
| Schlagwörter | Foreign Countries; Social Services; Health Services; Organizational Change; Helping Relationship; Learning Processes; Geographic Regions; Comparative Analysis; Case Studies; Organizational Development; Innovation; Ecology; Governance; Cooperation; Models; Semi Structured Interviews; Municipalities; Australia; Spain (Barcelona) Ausland; Social service; Soziale Dienstleistung; Soziale Dienste; Health service; Gesundheitsdienst; Gesundheitswesen; Organisationswandel; Helfende Beziehung; Learning process; Lernprozess; Case study; Fallstudie; Case Study; Organisationsentwicklung; Ökologie; Education; Educational policy; Financing; Steuerung; Bildung; Erziehung; Bildungspolitik; Finanzierung; Co-operation; Kooperation; Analogiemodell; Magistrat; Australien |
| Abstract | This article discusses what kinds of organisational and change processes take place when shifting to customer-oriented service concept, here called "third generation services". Our interest lies in the learning process that produces the development of services in cities and regions in new ways and how to develop services in practice so that the customer is at the centre. Our article is a comparative study with special focus on reforms implemented in social and health care services. The material consists of case studies from cities and regions in several different countries, including Barcelona, Glasgow and Melbourne. The material has been gathered from service development projects in which the aim has been a shift over to services with the customer in the centre. (As Provided). |
| Anmerkungen | SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: http://sagepub.com |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2020/1/01 |
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