Literaturnachweis - Detailanzeige
| Autor/inn/en | Epps, Sharon K.; Kidd, Judith; Negro, Toni; Sayles, Sheridan L. |
|---|---|
| Titel | Rethinking Customer Service Training: A Curricular Solution to a Familiar Problem |
| Quelle | In: Journal of Access Services, 13 (2016) 3, S.199-209 (11 Seiten)
PDF als Volltext |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 1536-7967 |
| DOI | 10.1080/15367967.2016.1206476 |
| Schlagwörter | Academic Libraries; Helping Relationship; Training; Job Performance; Library Services; Library Personnel; Users (Information); Online Courses; Workshops; Evaluation Methods; Maryland |
| Abstract | High-quality customer service is an important aim of the library experience. Its importance is evidenced by attention given to the topic in scholarly literature and academic conference proceedings. This article describes the challenging process of creating and delivering a blended customer service training curriculum to all library staff working at public service points in the University of Maryland Libraries. An online course, in-person workshops, and digital badges were devised. Assessment was conducted at the end of the first year, resulting in revisions to the course. (As Provided). |
| Anmerkungen | Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2020/1/01 |
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