A Knowledge Management Model for Firms in the Financial Services Industry

Autor/inn/en	Held, Carsten; Duncan, Glen; Yanamandram, Venkat
Titel	A Knowledge Management Model for Firms in the Financial Services Industry
Quelle	In: International Journal of Learning and Change, 7 (2013) 1-2, S.104-125 (22 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1740-2875
DOI	10.1504/IJLC.2013.056489
Schlagwörter	Knowledge Management; Models; Financial Services; Industry; Program Development; Guidelines; Organizational Change; Change Strategies; Influence of Technology; Communities of Practice; Case Studies; Organizational Theories; Systems Development; Participant Observation; Interviews; Qualitative Research; Foreign Countries; Austria; Germany; Switzerland + Suchen Sie Ihr Suchwort? Wissensmanagement; Analogiemodell; Industrie; Programmplanung; Richtlinien; Organisationswandel; Lösungsstrategie; Community; Case study; Fallstudie; Case Study; Organisationstheorie; System development; Systementwicklung; Teilnehmende Beobachtung; Interviewing; Interviewtechnik; Qualitative Forschung; Ausland; Österreich; Deutschland; Schweiz
Abstract	The financial services industry faces many demanding challenges. Firms within this industry are predominantly knowledge-based, as are most of the industry's products, processes and services. The application of knowledge management represents a clear opportunity for financial services firms to confront challenges. However, no industry specific knowledge management model for financial services exists. The contribution of this paper is to develop such a model. A multi-level model is constructed by building upon and integrating the Resource-Based/Knowledge-Based Views (RBV/KBV) of the firm, knowledge strategy, methods, knowledge domains, and communities. Based on case study research, a set of guidelines is then proposed to aid in the implementation of the model. The model and guidelines offer new opportunities to become more efficient and effective in financial firms. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10