Automated Strategy Feedback Can Improve the Readability of Physicians' Electronic Communications to Simulated Patients

Autor/inn/en	Roscoe, Rod D.; Balyan, Renu; McNamara, Danielle S.; Banawan, Michelle; Schillinger, Dean
Titel	Automated Strategy Feedback Can Improve the Readability of Physicians' Electronic Communications to Simulated Patients
Quelle	176 (2023), Artikel 103059 (12 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Zusatzinformation	Weitere Informationen
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1071-5819
Schlagwörter	Readability; Physician Patient Relationship; Computer Mediated Communication; Asynchronous Communication; Feedback (Response); Information Systems; Health Behavior; Health Services; Simulation; Vignettes; Algorithms; Discourse Analysis; Writing Skills; Skill Development; Records (Forms); Patients; Attitude Measures; Primary Health Care + Suchen Sie Ihr Suchwort? Lesbarkeit; Arzt-Patient-Beziehung; Computerkonferenz; Health behaviour; Gesundheitsverhalten; Health service; Gesundheitsdienst; Gesundheitswesen; Simulation program; Simulationsprogramm; Algorithm; Algorithmus; Diskursanalyse; Writing skill; Schreibfertigkeit; Kompetenzentwicklung; Qualifikationsentwicklung; Formularsammlung; Patient; Gesundheitsvorsorge
Abstract	Modern communication between health care professionals and patients increasingly relies upon secure messages (SMs) exchanged through an electronic patient portal. Despite the convenience of secure messaging, challenges include gaps between physician and patient expertise along with the asynchronous nature of such communication. Importantly, less readable SMs from physicians (e.g., too complicated) may result in patient confusion, non-adherence, and ultimately poorer health outcomes. The current simulation trial synthesizes work on patient physician electronic communication, message readability assessments, and feedback to explore the potential for automated strategy feedback to improve the readability of physicians' SMs to patients. Within a simulated secure messaging portal featuring multiple simulated patient scenarios, computational algorithms assessed the complexity of SMs written by 67 participating physicians to patients. The messaging portal provided strategy feedback for how physician responses might be improved (e.g., adding details and information to reduce complexity). Analyses of changes in SM complexity revealed that automated strategy feedback indeed helped physicians compose and refine more readable messages. Although the effects for any individual SM were slight, the "cumulative" effects within and across patient scenarios showed trends of decreasing complexity. Physicians appeared to learn how to craft more readable SMs via interactions with the feedback system. Implications for secure messaging systems and physician training are discussed, along with considerations for further investigation of broader physician populations and effects on patient experience. (As Provided).
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01