Unheard Voices: The Case for Improving Higher Education Complaint Systems

Autor/in	Perry, Angela
Institution	Institute for College Access & Success
Titel	Unheard Voices: The Case for Improving Higher Education Complaint Systems
Quelle	(2020), (18 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Monographie
Schlagwörter	Grievance Procedures; Higher Education; College Students; State Programs; National Programs; Program Effectiveness; Arizona; Louisiana; Massachusetts; Michigan + Suchen Sie Ihr Suchwort? Hochschulbildung; Hochschulsystem; Hochschulwesen; Collegestudent; Regierungsprogramm; nicht übertragen; Master-Studiengang
Abstract	Complaints are an essential tool not only to resolve student problems but also to identify patterns of widespread misconduct and take action to prevent ongoing harm to students and taxpayers. However, the current complaint landscape is complex and not well designed to serve students' needs. "Unheard Voices: The Case for Improving Higher Education Complaint Systems" takes an in-depth look at systems in the current complaints landscape, finding many are ineffective, inefficient, and undermine consumer protection efforts. [Substantial contributions to this report were made by: Debbie Cochrane, Libby Masiuk, and Ana Fung.] (As Provided).
Anmerkungen	Institute for College Access & Success. 405 14th Street 11th Floor, Oakland, CA 94612. Tel: 5110-559-9509; Fax: 510-845-4112; e-mail: admin@ticas.org; Web site: http://www.ticas.org
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01