Literaturnachweis - Detailanzeige
Institution | Saint Louis Community Coll., MO. Workplace Literacy Services Center. |
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Titel | Workplace Success Project. New Paradigm for Effective Workforce Skills. [Employee Guide and Supervisor's Guide.] |
Quelle | (1995), (157 Seiten)
PDF als Volltext |
Sprache | englisch |
Dokumenttyp | gedruckt; online; Monographie |
Schlagwörter | Leitfaden; Unterricht; Lernender; Leitfaden; Unterricht; Lehrer; Adjustment (to Environment); Allied Health Occupations Education; Case Studies; Cognitive Style; Communication Skills; Corporate Education; Employer Employee Relationship; Interpersonal Competence; Learning Activities; Listening Skills; Nonverbal Communication; On the Job Training; Role Playing; Success; Supervisory Training; Work Environment; Workplace Literacy Lesson concept; Instruction; Unterrichtsentwurf; Unterrichtsprozess; Teacher; Teachers; Lehrerin; Lehrende; Case study; Fallstudie; Case Study; Cognitive styles; Kognitiver Stil; Kommunikationsstil; Interpersonale Kompetenz; Lernaktivität; Non-verbal communication; Nonverbale Kommunikation; Training-on-the-Job; Rollenspiel; Erfolg; Arbeitsmilieu |
Abstract | These two documents are part of the workplace success training program provided to employees of a large metropolitan hospital. The first manual is intended for hospital employees, and the second is intended for supervisors. Included in the employee guide are an ice breaker activity, participant self-evaluation, and learning styles inventory and instructional materials and learning activities on the following topics: succeeding in the workplace (defining success, choosing to succeed, skills for success, assessing workplace skills, assessing the work environment); communicating on the job (analyzing the job, customers, three behavior choices for working with customers); communicating with your boss (verbal communication techniques, receiving criticism, questioning, nonverbal communication, listening, following directions, workplace application of skills); communicating with coworkers; understanding professionalism (making an impression, professional language, time management, staying motivated, problem solving, team building, appearance and grooming, accountability, empathy, service excellence, performance appraisal); and planning your future (resources, advancement, identifying opportunities, setting work goals, creating plans). Postassessment materials are provided. The supervisor's guide contains instructional materials and learning activities on the following topics: succeeding in the workplace (defining success, workplace success); learning styles (training for different learning styles, the learning pyramid); coaching (characteristics and benefits of coaching, coaching techniques); responding to new employees; coaching suggestions; and recognizing excellence. (MN) |
Erfasst von | ERIC (Education Resources Information Center), Washington, DC |