Workplace Success Project. New Paradigm for Effective Workforce Skills. [Employee Guide and Supervisor's Guide.]

Institution	Saint Louis Community Coll., MO. Workplace Literacy Services Center.
Titel	Workplace Success Project. New Paradigm for Effective Workforce Skills. [Employee Guide and Supervisor's Guide.]
Quelle	(1995), (157 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Monographie
Schlagwörter	Leitfaden; Unterricht; Lernender; Leitfaden; Unterricht; Lehrer; Adjustment (to Environment); Allied Health Occupations Education; Case Studies; Cognitive Style; Communication Skills; Corporate Education; Employer Employee Relationship; Interpersonal Competence; Learning Activities; Listening Skills; Nonverbal Communication; On the Job Training; Role Playing; Success; Supervisory Training; Work Environment; Workplace Literacy + Suchen Sie Ihr Suchwort? Lesson concept; Instruction; Unterrichtsentwurf; Unterrichtsprozess; Teacher; Teachers; Lehrerin; Lehrende; Case study; Fallstudie; Case Study; Cognitive styles; Kognitiver Stil; Kommunikationsstil; Interpersonale Kompetenz; Lernaktivität; Non-verbal communication; Nonverbale Kommunikation; Training-on-the-Job; Rollenspiel; Erfolg; Arbeitsmilieu
Abstract	These two documents are part of the workplace success training program provided to employees of a large metropolitan hospital. The first manual is intended for hospital employees, and the second is intended for supervisors. Included in the employee guide are an ice breaker activity, participant self-evaluation, and learning styles inventory and instructional materials and learning activities on the following topics: succeeding in the workplace (defining success, choosing to succeed, skills for success, assessing workplace skills, assessing the work environment); communicating on the job (analyzing the job, customers, three behavior choices for working with customers); communicating with your boss (verbal communication techniques, receiving criticism, questioning, nonverbal communication, listening, following directions, workplace application of skills); communicating with coworkers; understanding professionalism (making an impression, professional language, time management, staying motivated, problem solving, team building, appearance and grooming, accountability, empathy, service excellence, performance appraisal); and planning your future (resources, advancement, identifying opportunities, setting work goals, creating plans). Postassessment materials are provided. The supervisor's guide contains instructional materials and learning activities on the following topics: succeeding in the workplace (defining success, workplace success); learning styles (training for different learning styles, the learning pyramid); coaching (characteristics and benefits of coaching, coaching techniques); responding to new employees; coaching suggestions; and recognizing excellence. (MN)
Erfasst von	ERIC (Education Resources Information Center), Washington, DC