Literaturnachweis - Detailanzeige
| Autor/in | Heim, Craig |
|---|---|
| Titel | Charting New Directions: Of Communication in a Social Service Setting. |
| Quelle | In: Working Papers in Educational Linguistics, 12 (1997) 2, S.43-52 (12 Seiten)
PDF als Volltext kostenfreie Datei |
| Beigaben | Tabellen |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| Schlagwörter | Body Language; Counselor Client Relationship; Discourse Analysis; Ethnography; Helping Relationship; Interviews; Language Patterns; Language Research; Language Role; Language Usage; Nonverbal Communication; Research Methodology; Welfare Services |
| Abstract | An analysis of the use of language in a social service context using microethnographic research techniques is described. The study examined a single interaction between a welfare caseworker and a client as they address the client's employment and educational options. The interaction was videotaped and a segment of just over a minute was analyzed in the context of theory concerning face-to-face communication and looking specifically at the relationships between linguistic, non-verbal, and proxemic cues in the exchange. Results indicate significant differences in the way each participant uses hands and arms in communication, patterns in the caseworker's handling of documents, a shift in caseworker role during the client's extended turn at talk, and use of a range of communication strategies by both participants. It is concluded that microethnographic techniques can illuminate the complex processes involved in communication. Contains 12 references. (MSE) |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2004/1/01 |
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