Literaturnachweis - Detailanzeige
| Autor/in | Rybczyk, Edward J. |
|---|---|
| Titel | Communication Training for Supervisors in a Manufacturing Environment. |
| Quelle | (1987), (20 Seiten)
PDF als Volltext kostenfreie Datei |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Monographie |
| Schlagwörter | Communication Skills; Communication Strategies; Leadership Training; Management Development; Manufacturing Industry; Nonverbal Communication; Oral Communication Method; Organizational Communication; Skill Development; Supervisor Supervisee Relationship; Supervisors; Supervisory Methods; Supervisory Training |
| Abstract | The need for communication training of supervisors in a manufacturing environment has become critical as the 1990s approach. Effective communication skills are a key to the accomplishment of any industrial task and to the development of the subordinate/supervisor relationship. However, because of the complexity of communication, it is difficult to know which aspects of communication should be targeted for supervisory training to enhance effectiveness. The method most often used in industrial skills training is behavior modeling, which involves four key elements: the model, a checklist for understanding, practice, and feedback. The model can be a demonstration or example of the skill to be learned. A checklist for understanding provides the conceptual framework of what are the necessary checkpoints for success, why these checkpoints are important, and the performance requirements for optimal results. Practice is an essential key element for skill acquisition. As part of that practice, feedback about the practice is necessary so that the performers know when they have done well and how their performance could be improved. For example, Front Line Leadership, a program which employs behavior modeling, consists of two modules: "Getting Good Information from Others" (focused on non-verbal communication behavior) and "Getting Your Ideas Across" (focused on message preparation). (Twenty-one references are attached.) (JK) |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
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