Seeing the system through the end esers' eyes. Shadow Expert Technique for evaluating the consistency of a learning management system.

Autor/inn/en	Holzinger, Andreas; Stickel, Christian; Fassold, Markus; Ebner, Martin
Titel	Seeing the system through the end esers' eyes. Shadow Expert Technique for evaluating the consistency of a learning management system.
Quelle	Aus: Holzinger, Andreas (Hrsg.); Miesenberger, Klaus (Hrsg.): HCI and usability for e-inclusion. 5th symposium of the Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society; proceedings. Berlin u.a.: Springer (2009) S. 178-192 PDF als Volltext kostenfreie Datei (1); PDF als Volltext (2) Link als defekt meldenVerfügbarkeit
Reihe	Lecture notes in computer science. 5889
Sprache	englisch
Dokumenttyp	online; gedruckt; Sammelwerksbeitrag
ISBN	978-3-642-10307-0; 978-3-642-10308-7
DOI	10.1007/978-3-642-10308-7_12
Schlagwörter	Evaluation; Medienpädagogik; Lernen; Interface; Mensch-Maschine-Kommunikation; Universität; Medieninformatik; E-Learning; Konsistenz; Managementsystem; Benutzerfreundlichkeit
Abstract	Interface consistency is an important basic concept in web design and has an effect on performance and satisfaction of end users. Consistency also has significant effects on the learning performance of both expert and novice end users. Consequently, the evaluation of consistency within a e-learning system and the ensuing eradication of irritating discrepancies in the user interface redesign is a big issue. In this paper, [the authors] report of [their] experiences with the Shadow Expert Technique (SET) during the evaluation of the consistency of the user interface of a large university learning management system. The main objective of this new usability evaluation method is to understand the interaction processes of end users with a specific system interface. Two teams of usability experts worked independently from each other in order to maximize the objectivity of the results. The outcome of this SET method is a list of recommended changes to improve the user interaction processes, hence to facilitate high consistency. (Orig.).
Erfasst von	Externer Selbsteintrag
Update	2014/4