Literaturnachweis - Detailanzeige
| Autor/inn/en | Doll, Jessica; Livesey, Josh; McHaffie, Elizabeth; Ludwig, Timothy D. |
|---|---|
| Titel | Keeping an Uphill Edge: Managing Cleaning Behaviors at a Ski Shop |
| Quelle | In: Journal of Organizational Behavior Management, 27 (2007) 3, S.41-60 (20 Seiten)
PDF als Volltext |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 0160-8061 |
| DOI | 10.1300/J075v27n03_04 |
| Schlagwörter | Check Lists; Intervention; Sanitation; Feedback (Response); Behavior Modification; Job Performance; Interpersonal Relationship; Employees; Prompting; Dining Facilities |
| Abstract | Several behaviors in a ski shop were identified as being deficient using Austin's Performance Diagnostic Checklist (2000) and Daniels and Daniels' PIC/NIC Analysis (2004). During a 4-week baseline, 7 cleaning behaviors were monitored and 5 were subsequently targeted in an intervention package using an ABC design. The intervention included: a task clarification session, a posted behavioral checklist, graphic feedback of the group's performance for the previous week, and daily task-specific feedback. Immediately after the checklist was posted, the frequency of employee cleaning behaviors increased 52%. Cleaning behaviors increased an additional 12% after the implementation of daily task-specific feedback. Results suggest the interventions generalized to the 2 cleaning behaviors not mentioned in the task-clarification session. (Author). |
| Anmerkungen | Haworth Press Inc. 10 Alice Street, Binghamton, NY 13904. Tel: 800-429-6784; Fax: 800-895-0582; e-mail: Orders@haworthpress.com; Web site: http://www.haworthpress.com/journals/default.asp |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2017/4/10 |
Literaturbeschaffung und Bestandsnachweise in Bibliotheken prüfen
Permalink als QR-Code
Inhalt auf sozialen Plattformen teilen (nur vorhanden, wenn Javascript eingeschaltet ist)
Teile diese Seite:
