Students as 'Customers': Unmasking Course Experience and Satisfaction of Undergraduate Students at a Malaysian Research University

Autor/inn/en	Thien, Lei Mee; Jamil, Hazri
Titel	Students as 'Customers': Unmasking Course Experience and Satisfaction of Undergraduate Students at a Malaysian Research University
Quelle	In: Journal of Higher Education Policy and Management, 42 (2020) 5, S.579-600 (22 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Zusatzinformation	ORCID (Thien, Lei Mee)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1360-080X
DOI	10.1080/1360080X.2019.1660045
Schlagwörter	Undergraduate Students; Student Satisfaction; Student Experience; Research Universities; Public Colleges; Gender Differences; Teacher Effectiveness; Course Objectives; Academic Standards; Student Evaluation; Difficulty Level; Foreign Countries; Malaysia + Suchen Sie Ihr Suchwort? Studienerfahrung; Forschungseinrichtung; Geschlechterkonflikt; Effectiveness of teaching; Instructional effectiveness; Lehrerleistung; Unterrichtserfolg; Schulnote; Studentische Bewertung; Schwierigkeitsgrad; Ausland
Abstract	The scarcity of Malaysian undergraduate students' course experience and their overall satisfaction in higher education literature has prompted this study to examine the effects of five course experience quality factors on students' overall satisfaction and gender difference perspective. Data were collected from 315 undergraduate students at a Malaysian research university using a Malay version course experience questionnaire (CEQ). This quantitative study used partial least squares structural equation modeling (PLS-SEM) for data analysis. Findings of Henseler's multigroup analysis and the permutation methods revealed no significant differences between male and female groups with the five course experience quality factors on students' overall satisfaction. However, findings of the pooled dataset revealed good teaching, clear goals and standards, appropriate workload and appropriate assessment have significant effects on students' overall satisfaction. The findings have provided empirical evidence to inform university authorities to tailor well-planned courses to meet students' needs and their satisfaction. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01