Literaturnachweis - Detailanzeige
| Autor/in | Cramer, Richard W., II |
|---|---|
| Titel | The Student Is Our Customer: The Impact of Student Satisfaction on Retention at Bible Colleges |
| Quelle | (2023), (96 Seiten)
PDF als Volltext Ph.D. Dissertation, Trident University International |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Monographie |
| ISBN | 979-8-3794-3263-8 |
| Schlagwörter | Hochschulschrift; Dissertation; Religious Colleges; Christianity; Correlation; Student Satisfaction; Academic Persistence; School Holding Power; Services; Student Centered Learning; School Safety; School Security; College Environment; Student Attitudes; Student Personnel Services; Biblical Literature |
| Abstract | Although a significant amount of research has been invested in examining various retention theories, a limited amount of research exists regarding Bible colleges, particularly in relation to retention. While Bible colleges are a niche within the Higher Education sector, they serve an important function of training ministry leaders who have meaningful societal impact. Using institutional data, this study investigated the correlation between student satisfaction with campus services and institutional retention rates. Specifically, it examines institutional data on 35 of the 75 eligible Bible colleges that use the Noel-Levitz Student Satisfaction Inventory (SSI) to determine if there is a correlation between these college's retention rate and their customer service performance as measured by their student's satisfaction with campus services. To understand the relation to retention, student satisfaction as measured by the response to three summary questions on the Noel Levitz Student Satisfaction Inventory (SSI) was compared to the institution's retention rate using multiple linear regression. In addition to determining the relationship between student satisfaction and retention, this study also investigated to what extent there is relationship between student satisfaction levels with Student Centeredness (IV-1), Campus Support Services (IV-2), Safety and Security (IV-3), Concern for the Individual (IV-4), Service Excellence (IV-5) and Campus Life (IV-6) versus the retention rate (DV) of each institution through simple linear regression and then hierarchical regression. The results of this research demonstrated a significant relationship between "confirmatory bias" (a lack of regret of initial enrollment) and retention. In examining the six chosen areas of student satisfaction, Campus Support Services emerged as the most significant influence on a student's desire to persist and retain. While there are studies using the National Survey of Student Engagement (NSSE) in relation to retention, there is a very limited amount of research using the Noel-Levitz Student Satisfaction Inventory (SSI), especially regarding Bible colleges. Because Bible colleges are a niche within the Higher Education spectrum, their leadership needs this data regarding retention to assist in making informed strategic planning decisions. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com/en-US/products/dissertations/individuals.shtml.] (As Provided). |
| Anmerkungen | ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site: http://www.proquest.com/en-US/products/dissertations/individuals.shtml |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2024/1/01 |
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