Literaturnachweis - Detailanzeige
| Autor/in | Hill Chimney, Veronica |
|---|---|
| Titel | Leadership Styles on Employee Engagement, Performance, and Job Satisfaction in Telecommunication Industry |
| Quelle | (2022), (223 Seiten)
PDF als Volltext Ed.D. Dissertation, St. Thomas University |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Monographie |
| ISBN | 979-8-4387-2168-0 |
| Schlagwörter | Hochschulschrift; Dissertation; Leadership Responsibility; Telecommunications; Employees; Job Satisfaction; Leadership Styles; Job Performance; Productivity; Texas |
| Abstract | In an organizational context, leadership communicates the vision and mission, develops the strategic plan, and inspires the followers to use their best talents and skills to fulfil the goals aligned with the organizational strategic plan. The study's primary focus was to investigate the effects of leadership in the telecommunication industry, citing its impact on employee satisfaction in the call centers. Another objective was to explore employee satisfaction and perceptions held regarding the effectiveness of leadership and the styles that influence employees within an organization. In order to satisfy the research focus, a qualitative phenomenological study design was adopted. The study design created the avenue for determining if a leadership style affects other variables such as employee satisfaction, performance, and productivity. Twenty participants were drawn from eight Texas-based call centers from the sample organizations chosen. Study data was collected using interviews conducted online via Zoom. From the data, the study's findings revealed that the deployment of appropriate leadership styles resulted in better employee engagement. The respondents' perspective on leadership reflected it as the individual's ability to direct, inspire, mobilize, and convey the vision, direction, and mission of the organization. Regarding employee satisfaction, engagement, and performance, servant leadership and positive employee-leader connection were highlighted as critical predictors of productivity. It was concluded that a people-centered leadership influenced work satisfaction in telecommunication contact centers. Leaders need to demonstrate their ability to engage, empower, and inspire their followers by modelling the organization's clear principles and vision to lead effectively. Leaders should also showcase their commitment and positive attitude towards employee personal and professional development; this will inspire the employee and promote satisfaction, productivity, retention, and attainment of organizational goals. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com/en-US/products/dissertations/individuals.shtml.] (As Provided). |
| Anmerkungen | ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site: http://www.proquest.com/en-US/products/dissertations/individuals.shtml |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2024/1/01 |
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